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Santa Ana residents will be among the first in Orange County—and some of the first in the state—to benefit from new software designed to enhance community engagement.
The Santa Ana Police Department has introduced a new citizen engagement system that uses text messaging to keep residents informed after non-life-threatening interactions with SAPD.
“In today’s on-demand society, we understand how important it is to keep community members informed. Much like private companies use tools to send automatic text message notifications and updates, SAPD is now able to do the same,” said Chief Robert Rodriguez. “We expect that this new solution, PowerEngage, will drastically enhance communication with the community we serve.”
With PowerEngage, a text message will be sent to individuals whose phone number is recorded as part of a call for service. This message will keep you updated by confirming that we have received your call at the given address, notifying you when an officer is en route, and informing you of any delays.
Residents that do not want to participate can simply not respond or may reply with STOP and that will opt them out of all future text surveys from the department.
It is important for everyone to know that these text messages should not be used to report emergencies or crimes. As always, call 9-1-1 for emergencies or the non-emergency number (714) 834-4211, to report criminal activity.
The SAPD’s The Communications Division personnel handled over 400,000 incoming calls in 2023. Of the 400,000 calls, over 111,000 were 911 calls, 99% answered within twenty seconds. SAPD patrol officers responded to 127,657 calls for service in 2023. During 2023, members of the SAPD ‘sTraffic Division, Collision Investigations Unit, investigated 22 fatal traffic collisions and reviewed over 3,000 collision reports taken citywide. Source: SAPD 2024 Year in Review.
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