Sen. Elizabeth Warren presses Wells Fargo on problems with consumer refunds

“Our auto remediation is underway and we expect it to be substantially completed by mid-year,” she said. “We have also begun sending refunds to customers who previously contacted us to question their mortgage rate lock extension fees, and continue to work with our regulators on plans for contacting the remaining customers who paid those fees and invite them to request a refund if they believe that they were charged fees inappropriately.”